I don't think there's any explanation that the frame is supposed to hold a collar in the packaging so when I've shipped this as a gift the receipts were confused and thought it was just a photo frame. A picture and description would help clarify this.
Thank you so much for your feedback—we really appreciate you sharing this.
We completely understand how the experience can be a little less clear for recipients when the frame is given as a gift.
We do our best to explain this through our inserts, but we’re always grateful for feedback like yours as we continue working to make that experience as clear and intuitive as possible from the moment it’s opened.
Thank you again for your support! We hope it brings the recipient some comfort and a smile in remembering their pup
This frame is the perfect way to display our beloved pet’s picture and collar. I was so devastated about the idea of throwing his collar away or putting it into a box and this is a perfect way to keep his memory alive and displayed. It arrived really quickly and fit his collar perfectly! Thank you so much for this thoughtful idea
Amanda, thank you so much for your kind words. A pup's collar is such a personal piece of their life — it’s something that was with them every day — and we know how meaningful it can be to keep it close instead of tucked away. We’re truly honored the frame could help you display that memory in such a special way.
We’re also so glad it arrived quickly and fit the collar perfectly. Thank you again for trusting our small family business with something so important.
I purchased the medium size, natural color frame and stand after saying goodbye to a beloved family member. The frame is well made, and simple yet beautiful. It was also wonderfully packaged which allowed for a special experience upon opening.
It comes with the matting which provides you the option to use it or not.
The wall hanging bracket pre-attached, which is nice. I chose to add the stand because I wanted to make sure I had options for displaying our beloved Eloise and her adventure collar.
I originally ordered the smaller size and the company was so lovely about accepting a return/exchange. That said, be better than me and measure the collar before ordering.
As an added touch, Whisker & Fang also provides some wonderfully thoughtful resources to assist with the loss of your family member.
The quality and shipping is amazing, their support is stellar, and the extra thoughtful touches are the cherry on top.
I'm so grateful for product and company - memorializing pets deserves the goodness you all bring to the table. Thank you.
Jen, thank you so much for this beautiful and heartfelt review. We’re incredibly honored to have been a small part of memorializing your beloved Eloise. Knowing that the frame, packaging, and support we provided helped make a difficult time just a little more comforting means the world to us.
We also truly appreciate your kind words about the quality and details — and your advice about measuring made us smile (we’ve all been there!). Thank you for noticing the extra touches we include with every order — they come straight from our hearts.
Sending love and gratitude from all of us (and a few tail wags from our team) as you remember and celebrate sweet Eloise.
I still have to find a photo for the center. My only issue, which really isn't an issue, is I can't put the collar on the frame and put it all back into the box for Christmas. But I know he will love it.